Step 1: Make sure you have Facer selected on your watch
Facer can only sync watch faces if your smartwatch model is supported and you have Facer selected as your current watch face on your smartwatch. To make sure that's the case, long press on your watch and confirm Facer is currently selected.
For users trying to sync from www.facer.io or Facer Creator: Make sure Facer is installed on your phone and watch, and that you are logged in with the same account on both facer.io or Facer Creator and your phone.
Step 2: Check that Bluetooth is enabled on both the watch and the phone
Make sure that you have bluetooth enabled on both devices - for instance, if you turned on Airplane mode at some point you may have forgotten to re-enable connectivity. If you find that it is disabled, re-enable it on the device, wait a few minutes, then try navigating to a new watch in Facer and syncing again.
Step 3: Check if the phone can see your watch in the management application
If you own an WearOS device, open up the WearOS app and ensure that the application lists your watch as 'Connected'. If it is not connected, follow the steps for device to reconnect it (you may need to speak with the manufacturer of your watch).
If you own a Samsung/Tizen device, open the Samsung Gear app and ensure that the application says it is connected to your watch (you should also see battery, storage, and other information about your watch). If it is not connected, follow the steps for device to reconnect it (you may need to speak with the manufacturer of your watch).
Step 4: Try turning bluetooth off and on again on your watch
Toggle your bluetooth setting on your watch to 'off', wait a few moments, then switch your bluetooth back to 'on' and try to sync again after a few more moments.
Step 5: Try turning bluetooth off and on again on your phone
Toggle your bluetooth setting on your phone to 'off', wait a few moments, then switch your bluetooth back to 'on' and try to sync again after a few more moments.
Step 6: Try restarting your watch
Use the system menu on your watch to restart the watch, and try syncing again once the watch has restarted and is connected to your phone.
Step 7: Try restarting your phone
Use the system menu on your phone to restart the phone, and try syncing again once the phone has restarted and is connected to your phone.
Step 8: Still not working?
If you're still having issues, please contact our support team and we'll do our best to help you!