FAQ
Having issues with Facer? We're here to help!
General
- Smartwatch brands & models supported by Facer
- Issues syncing faces to your smartwatch
- How can I cancel Facer Premium?
- How do I cancel Facer Creator Pro?
- Can I continue using premium faces after my Facer Premium subscription expires?
- Why is the second hand stopping in ambient/dim mode?
Facer on Apple Watch
- How to use Facer with Apple Watch?
- Why are complications on my Facer faces for Apple Watch not showing any data?
- How often is the data refreshed on my Apple Watch faces?
- How do I publish my Apple Watch face designs?
- Why are some faces not available for my Apple Watch?
- What is an Apple Watch .watchface file?
Facer on WearOS smartwatches (Fossil, Ticwatch, Galaxy Watch 4, etc.)
- How to pair your WearOS watch connected to an iPhone?
- Weather info is not displayed on my watch (temperature is always showing 0)
- Redeem your 30 Day Free trial for Facer Premium (select watches only)
- How to upgrade Google Play Services on your WearOS 1.x watch
- Installing or re-installing Facer on older Android Wear / WearOS 1.x smartwatches
- How to generate a bug report on WearOS
Facer on Tizen smartwatches (Samsung Gear S2, S3, Sport, etc.)
Facer on iPhone
- Issues syncing faces with Facer iPhone and Apple Watch
- Issues syncing faces with Facer iPhone and WearOS watches
- Issues syncing faces with Facer iPhone with Samsung Gear and Galaxy Watches (Tizen)
- Issues with Facer iPhone and Apple Watch
- How to request a refund on Facer iPhone (for Apple Watch, or other smartwatches)